Every user is new and different…
Creating Passionate Users: Every user is new and different…
Every so often, this issue would come up on when a moderator would tell someone to do a search, rather than answering (or encouraging anyone else to answer) the poster’s question. It’s natural for a moderator to become exasperated or just bored hearing the same question over and over and over again–especially in the beginner forums. Another moderator would usually give a gentle reminder that, “for this person, that question is new. This whole topic is new. And if you shut down the question with ’search the archives for that’, you’ve killed any chance of someone bringing in a fresh perspective.”
Something every board admin and moderator and customer help person should think upon. I’m blogging this partly just for me so I can look back upon this entry when I get asked that same thing the umpteenth millionth time.
